![]() If you chat online or send forms to customer service, save a copy of what you wrote, or take a picture of the screen before you exit, and note the date. List the people you talked to, the date of your conversation, and what they promised to do. Keep notes about what you did to solve the problem.Explain the problem to each person you talk with and describe what you want them to do. A manager will likely have more flexibility and authority to resolve the issue. If a customer representative doesn’t offer the result you want, be calm, polite, and persistent. ![]() It’s less expensive for them and keeps you as a customer. Sellers are often more willing to offer a store credit than a refund. Say if you want a full refund, an exchange, a store credit, a markdown on the item you bought, or a percentage discount on a future purchase. Is the product defective or damaged? Did you get poor service or repairs that didn’t fix the problem? Reputable businesses want to know about their customers’ problems so they can act and avoid future complaints. Give details about the problem, and about the resolution you want. If you go to a store, bring any tags and original packaging you have. Make copies of documents to give the business and keep the originals. Gather your receipts, warranties, canceled checks, credit card statements, invoices, contracts, or other documents. You might have to contact the manufacturer to return a defective or damaged product after a seller’s return deadline. Promptly return your undamaged item to have the best chance of a refund, exchange, or store credit. Many stores will not take returns or exchanges after a certain time, like 30 or 90 days.
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